Booking and payment terms.

UniVi is a matching platform. A buddy offers a defined service; the student approves the match, and the buddy accepts the booking. The standard settlement programme has four fixed milestones. Extra services have one completion milestone.

Prices and payments

Each milestone is funded separately. The buddy receives 85% of the agreed amount and the platform retains 15%. Included purchases must be described and agreed in the service listing. The app does not provide an independent customer wallet or regulated escrow service.

Completion and review

The buddy submits a written report. The booking customer approves it to release payment to the buddy’s payout account. A shared report has a 72-hour review period, after which payment releases automatically unless disputed. Bank payout timing depends on the payment provider. Unshared parent reports do not start an automatic review deadline.

Cancellations

If the buddy cancels before a milestone starts, the customer receives a full refund including the platform fee. If the customer cancels at least 24 hours before the start, they receive a full refund. A later customer cancellation before the start receives a 50% refund; the remaining amount is paid to the buddy less 15% commission. These rules do not limit applicable statutory rights.

Disputes

Use the milestone’s concern form to pause payment while the platform reviews the agreed service, report and evidence. Concerns about work already started are reviewed rather than automatically treated as a cancellation. Payment-provider disputes may follow a separate process.

Local preview

Test payments do not move money. Example profiles do not represent verified service providers available for real bookings. Public operation requires configured providers, an identified operating business and reviewed service terms.